Privacy policy

1. data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit our website.
Personal data is any data that can be used to identify you personally.
Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Data collection on our website

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator.
You can find the operator’s contact details in the legal notice of this website.

How do we collect your data?
On the one hand, your data is collected when you provide it to us.
This may, for example, be data that you enter in a contact form.
Other data is collected automatically by our IT systems when you visit the website.
This is primarily technical data (e.g. internet browser, operating system or time of page view).
This data is collected automatically as soon as you enter our website.

What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors.
Other data can be used to analyze your user behavior.

What rights do you have with regard to your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time.
You also have the right to request the correction, blocking or deletion of this data.
You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection.
You also have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and tools from third-party providers

When you visit our website, your surfing behavior may be statistically evaluated.
This is mainly done using cookies and so-called analysis programs.
The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you.
You can object to this analysis or prevent it by not using certain tools.
Detailed information on this can be found in the following privacy policy.

You can object to this analysis.
We will inform you about the objection options in this privacy policy.

2 General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously.
We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected.
Personal data is data that can be used to identify you personally.
This privacy policy explains what data we collect and what we use it for.
It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities.
Complete protection of data against access by third parties is not possible.

Note on the responsible body

The controller responsible for data processing on this website is:
Maximilian Gmeiner
Elsenheimerstraße 15
80687 München
Phone: 089 90 42 14 280
E-mail: datenschutz@erstehilfe089.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent.
You can withdraw your consent at any time.
All you need to do is send us an informal e-mail.
The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority.
The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based.
A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format.
If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator.
TLS encryption.
You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If there is an obligation to provide us with your payment data (e.g. account number for direct debit authorization) after the conclusion of a fee-based contract, this data is required for payment processing.
Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection.
You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
With encrypted communication, the payment data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time.
You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.

Objection to advertising e-mails

We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material.
The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

3. data protection officer

Data protection officer required by law

We have appointed a data protection officer for our company.
Maximilian Gmeiner
Elsenheimerstraße 15
80687 München
Phone: 089 90 42 14 280
E-mail: datenschutz@erstehilfe089.de

4. data collection on our website

Cookies

Some of the Internet pages use so-called cookies.
Cookies do not damage your computer and do not contain viruses.
Cookies are used to make our website more user-friendly, effective and secure.
Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”.
They are automatically deleted at the end of your visit.
Other cookies remain stored on your end device until you delete them.
These cookies enable us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser.
If cookies are deactivated, the functionality of this website may be restricted.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 para.
1 lit.
f GDPR are stored.
The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services.
Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, these are treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us.
These are

-Browser type and browser version
-Operating system used
-Referrer URL
-Host name of the accessing computer
-Time of the server request
-IP address

This data is not merged with other data sources.

The basis for data processing is Art. 6 para.
1 lit.
f GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions.
We will not pass on this data without your consent.
If you use a contact form, you will receive a confirmation of receipt by e-mail to the e-mail address provided.

The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR).
You can revoke this consent at any time.
All you need to do is send us an informal email.
The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request).
Mandatory statutory provisions – in particular retention periods – remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data only insofar as it is necessary for the establishment, content or modification of the legal relationship (inventory data).
This is done on the basis of Art. 6 para.
1 lit.
b GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.
We collect, process and use personal data about the use of our website (usage data) only insofar as this is necessary to enable or charge the user for the use of the service.

The customer data collected will be deleted after completion of the order or termination of the business relationship.
Statutory retention periods remain unaffected.

Data transmission upon conclusion of a contract for services and digital content

We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the credit institution responsible for processing payments.

Further transmission of the data will not take place or will only take place if you have expressly consented to the transmission.
Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 para.
1 lit.
b GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

5. social media

Share content via plugins (Facebook, Google+1, Twitter & Co.)

The content on our pages can be shared on social networks such as Facebook, Twitter or Google+ in compliance with data protection regulations.

There is no automatic transfer of user data to the operators of these platforms.
If the user is logged in to one of the social networks, an information window appears when using the social buttons of Facebook, Google+1, Twitter & Co. in which the user can confirm the text before sending it.

Our users can share the content of this site on social networks in compliance with data protection regulations without complete surfing profiles being created by the network operators.

6. analysis tools and advertising

WP Statistics

This website uses the analysis tool WP Statistics from the development team Verona Labs for the statistical evaluation of visitor access.
The purpose of data collection and analysis is the continuous improvement of our website and its offers.

WP Statistics can be used to create overview statistics about the visitors to a website.
For example, WP Statistics can be used to measure how many visitors have accessed a particular page and what proportion of them have used a smartphone.

The statistics from WP Statistics are based on the data that is necessarily transmitted to establish a connection between the web browser and the web server (see Log data).
A cookie is not required by WP Statistics.

The protection of your privacy and personal data is paramount when using WP Statistics.
WP Statistics itself does not collect any further visitor data.
Instead, WP Statistics anonymizes visitors’ IP addresses before storing them.
It is therefore not possible to personally identify a visitor, even retrospectively.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc.
(“Google”).
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
We would like to point out that on this website Google Analytics has been extended by the code “gat._anonymizeIp();” in order to ensure an anonymized collection of IP addresses (so-called IP masking).

Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Further information on terms of use and data protection can be found at http://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies.

Google Ads

This website uses Google Ads. Google Ads is an online advertising program of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google Ads, we use what is known as conversion tracking.
When you click on an ad placed by Google, a cookie is set for conversion tracking.
Cookies are small text files that the Internet browser stores on the user’s computer.
These cookies lose their validity after 30 days and are not used to personally identify the user.
If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google Ads customer receives a different cookie.
The cookies cannot be tracked via the websites of Ads customers.
The information collected using the conversion cookie is used to generate conversion statistics for Ads customers who have opted for conversion tracking.
Customers are told the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag.
However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under user settings.
You will then not be included in the conversion tracking statistics.

The storage of “conversion cookies” takes place on the basis of Art. 6 para.
1 lit.
f GDPR.
The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

You can find more information about Google Ads and Google Conversion Tracking in Google’s privacy policy: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser.
If cookies are deactivated, the functionality of this website may be restricted.

7. plugins and tools

YouTube

Our website uses plugins from the Google-operated YouTube site. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established.
This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile.
You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online offers.
This constitutes a legitimate interest within the meaning of Art. 6 para.
1 lit.
f GDPR.

Further information on the handling of user data can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy.

Google Maps

This site uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to save your IP address.
This information is usually transmitted to a Google server in the USA and stored there.
The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we have indicated on the website.
This constitutes a legitimate interest within the meaning of Art. 6 para.
1 lit.
f GDPR.

You can find more information on the handling of user data in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.

8. payment provider

PayPal

On our website we offer, among other things, payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”).

If you select payment via PayPal, the payment data you enter will be transmitted to PayPal.

The transmission of your data to PayPal takes place on the basis of Art. 6 para.
1 lit.
a GDPR (consent) and Art. 6 para.
1 lit.
b GDPR (processing for the performance of a contract).
You have the option of withdrawing your consent to data processing at any time.
A revocation does not affect the effectiveness of data processing operations in the past.